Management Consultant (Customer Service)

· Customer Service Management

· Quality reporting process & KPI development

· Service Culture

· Product Safety and Liability (part of consumer law)

· The International Customer Service Standard (ICSS)

Email: clive(at)clive-turner.com

Call: Tel: +44 (0) 1440 781606

Mobile: +44 (0) 774 973 4173

Mr. Clive Turner

I am an independent management professional specialising in the field of Customer Service.

I have extensive international experience coupled with a comprehensive and strategic understanding of technology, supply and reverse supply chain, quality, and customer relationship.

With expertise and a track record of effective leadership, communication and innovative problem solving, I bring to your business an unusually broad perspective and a robust skill set. I undertake to transfer my skills and apply my experience to bring a fresh outside perspective to your business. I will improve your customer service and get rid of inefficiencies; helping to ensure your bottom line is stronger.

I have a demonstrable track record in driving critical operational improvements and staff development, resulting in sustained efficiency, retention and profitability internationally.

Articles by me / contributions from me

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